The Phone Géo Geolocation Service
Locate your child's Phone Géo whenever you need to, and give them a simple way to alert you if they run into trouble.
With the Geolocation Plan, everything happens through UMAY: you can request the phone's location on demand, while your child can send an alert to their trusted contact in just a few taps.
✓ Danger alert feature
✓ No-commitment subscription
An extra point of reference for parents and a simple means of alert for the child, without turning the phone into a tool for constant monitoring.
By adding this service to the cart and completing my subscription, I acknowledge that I have read the General Terms and Conditions of Sale: General terms and conditions of sale
Immediate activation
The Phone Géo Geolocation Service
What is included
On-demand geolocation
Find your child's The Phone Geo location whenever you need to.
Enhanced localization periods
Choose the times when you would like more regular location tracking: commute to school, after-school pickup, sports activities…
Child report
Your child can send you an alert from their The Phone Géo, with the chosen reason and their available location.
Secure geolocation data
The data is processed solely to enable the geolocation service to function.
Access via the UMAY app
The service is used from UMAY, on your parent's phone.
No-commitment subscription
Cancellable at any time, subject to the conditions set out.
How to enable geolocation
I subscribe to the service
Finalize your order in a few clicks.
I'm receiving my activation code
You will receive your activation code by email within minutes. This is necessary to activate the service in the UMAY app (please check your spam folder).
I'm downloading the UMAY app
Download the UMAY app to the parent's phone. Create your account with the same email address used when ordering and enter your activation code.
I'm turning on location services
Finalize the activation in UMAY and pair your child's Geo Phone with your parent account. The pairing code can be found on the Geo Phone under Settings / UMAY Kids.
Did you purchase a The Phone Géo from La Poste Mobile for €1 with the Youth Equipment Plan?
The geolocation service is provided to you free of charge. A dedicated process is reserved for you.
ENHANCED MONITORING PERIODS
Choose the times when you need more regular tracking
Not every time of day requires the same level of location tracking.
With enhanced location periods, you can choose the times when The Phone Géo's position is checked more regularly.
- ✓ School commute: Monday, Tuesday, Thursday, Friday · 7:45 AM – 8:30 AM
- ✓ Sports activity: Wednesday · 1:30 PM – 3:30 PM
- ✓ Return home: every evening · 4:30 PM – 5:15 PM
Outside of these periods, location tracking is not used continuously in order to preserve the phone's battery life. You can, however, request their position manually from UMAY when you need to.
The longer or more frequent these periods are, the faster the battery may drain. Focus on the times when you really need it.
Your child can alert you when they feel in danger or are experiencing a difficulty.
Report in a few clicks
Step 1
Your child is accessing the report
From the The Phone Geo screen, your child taps on the fifth petal dedicated to reporting.
Step 2
Your child is sending a report
They choose their location and the reason for their report, then send it in one motion.
After sending, The Phone Géo can suggest that your child call 112 directly or their trusted contact, if that number has been provided in UMAY.
Step 3
You are notified immediately
You will receive a notification on your phone within your UMAY account and at the email address you provided when creating your account.
In Umay, by clicking on your child's name, you will see the report appear along with their location.
Step 4
You confirm receipt
With one tap, you indicate that you have seen the alert.
If the trusted contact does not acknowledge the alert, a follow-up is sent after 3 minutes, then a second one after 6 minutes (notification + email).
The alert system is a warning tool intended for parents or designated adults.
It depends in particular on the network, battery, available location, and proper functioning of the applications.
It does not replace emergency services or adult supervision.
Protection, redefined
OUR COMMITMENT
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Without ongoing monitoring
You only consult the position when you need to. No continuous tracking.
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Still without hyperconnection
No browser, no social media, no apps.
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An informed child
Nothing is done behind their back: the child is informed that their parents can activate geolocation when necessary. They also know that they have, for their part, a simple way to send an alert from their phone.
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Secured geolocation data
They are processed solely to enable geolocation and reporting.
A service offered with our committed partner UMAY
A French partnership serving families
To develop The Phone Géo, we chose to partner with UMAY, the leading French app for travel safety.
For several years, ...
To develop The Phone Géo, we chose to partner with UMAY, the leading French application for travel safety.
For several years, UMAY has been assisting its users in their daily commutes with geolocation and alert tools, and a network of over 8,500 Safe Places – identified locations where anyone can find help if they feel in difficulty. Today, more than 200,000 users trust UMAY to support them during their commutes, outings, or travels.
Our meeting was an obvious fit.
On one hand, UMAY works to make travel safer. On the other, The Phone supports families who want to protect their children from the effects of hyperconnection while gradually giving them more autonomy.
We share the same conviction: technology must be useful, reassuring, and respectful of its users.
Geolocation designed differently
With The Phone Géo, we opted for on-demand geolocation.
Parents can find the phone's location when needed, without constant tracking and without turning the phone into a surveillance tool. The child is informed of this possibility and maintains a simple and calm use of their phone.
To achieve this, we developed a specific architecture adapted to The Phone ecosystem.
Our goal was clear: to maintain the promise of a protected phone, without open internet, without an app store, and without exposure to digital uses that can distract children.
We also chose a geolocation solution independent of the Google services typically used on classic smartphones. Location data is thus used exclusively to provide the service expected by families and is not used to fuel third-party advertising or commercial uses.
A first step
This partnership marks a first step between UMAY and The Phone.
We are already working on new initiatives designed to support families in their travels, digital autonomy, and daily safety.
Because helping a child grow also means allowing them to gradually gain freedom, within a framework adapted to their age.
To develop The Phone Géo, we chose to partner with UMAY, the leading French application for travel safety.
For several years, UMAY has been assisting its users in their daily commutes with geolocation and alert tools, and a network of over 8,500 Safe Places – identified locations where anyone can find help if they feel in difficulty. Today, more than 200,000 users trust UMAY to support them during their commutes, outings, or travels.
Our meeting was an obvious fit.
On one hand, UMAY works to make travel safer. On the other, The Phone supports families who want to protect their children from the effects of hyperconnection while gradually giving them more autonomy.
We share the same conviction: technology must be useful, reassuring, and respectful of its users.
Geolocation designed differently
With The Phone Géo, we opted for on-demand geolocation.
Parents can find the phone's location when needed, without constant tracking and without turning the phone into a surveillance tool. The child is informed of this possibility and maintains a simple and calm use of their phone.
To achieve this, we developed a specific architecture adapted to The Phone ecosystem.
Our goal was clear: to maintain the promise of a protected phone, without open internet, without an app store, and without exposure to digital uses that can distract children.
We also chose a geolocation solution independent of the Google services typically used on classic smartphones. Location data is thus used exclusively to provide the service expected by families and is not used to fuel third-party advertising or commercial uses.
A first step
This partnership marks a first step between UMAY and The Phone.
We are already working on new initiatives designed to support families in their travels, digital autonomy, and daily safety.
Because helping a child grow also means allowing them to gradually gain freedom, within a framework adapted to their age.
Frequently Asked Questions about the Geolocation Offer
Geolocation
Does geolocation work all the time?
Geolocation depends on several conditions: the phone must be switched on, have battery power, an active SIM card, mobile network coverage, and sufficient available data. In certain locations, particularly indoors, in basements, in parking garages, or in areas with poor coverage, the position may be less accurate, delayed, or unavailable.
Can I track my child at any time?
You can request the location of The Phone Géo from the UMAY application whenever you need it. Outside of enhanced tracking periods, the phone is not tracked continuously in order to preserve its battery life. During a manual request, The Phone Géo is prompted to search for the best available position.
What are the purposes of enhanced localization periods?
Enhanced location periods allow you to choose the times when you want your position to be checked more regularly: on the way to school, after class, during sports activities, on weekends, etc.
They provide a more reliable reference at important times, without using geolocation all day long.
Do periods of enhanced location tracking have an impact on battery life?
Yes. The longer or more frequent the enhanced location periods are, the faster the battery may drain. To preserve the battery life of The Phone Géo, we recommend that you prioritize the times when you really need it.
Can the parent view the full location history?
No. The service is not intended to display a full, detailed history of the child's movements. When a location is requested or a period of continuous tracking is active, the position may change on the map. However, the application does not allow for viewing a continuous history of past journeys.
I haven't received my code, what should I do?
The code is sent by email after subscribing to the service. Please check your inbox, then your spam folder. If you still cannot find it, contact The Phone support so we can assist you.
Can I cancel the service?
Yes. The service works with a monthly subscription, with no commitment. You can cancel it according to the stipulated conditions.
Child report
How does child reporting work?
From their The Phone Géo, your child can send an alert when they feel in danger or are experiencing a problem. They select a predefined reason, then the phone attempts to associate a location with the alert. If the alert is sent, the parent account receives a notification via UMAY, including the reason selected, the available location, and the date and time.
Does reporting work without location services?
No. To send a report, The Phone Géo must be able to associate a location with the report. If the phone is unable to determine its location, the report cannot be sent under the required conditions.
What happens after a report is submitted?
Once the report has been sent, the parent account is alerted via the UMAY application. An initial email followed by two reminders every 3 minutes are sent to the address associated with the UMAY account, unless the report is marked as "Acknowledged" before the reminders finish. The parent can open UMAY, view the report, see the reason and the available location, and then mark it as "Acknowledged".
Understand the role of the department
Does the report replace an emergency call?
No. The reporting feature is an alert tool intended for parents or designated adults. It does not constitute an emergency, rescue, or intervention service. After a report is sent, The Phone Géo may suggest that the child call 112 or their trusted contact, provided a number has been entered in UMAY.
Do The Phone or UMAY take action when a report is sent?
No. The Phone does not receive reports and is not involved in processing them. UMAY ensures the technical operation of the service. The parent or designated adult remains responsible for acknowledging the report and for the actions to be taken: calling the child back, contacting a trusted person, going to the location, or calling emergency services if necessary.
Can the service guarantee that a report will be received and processed immediately?
No. The service depends, in particular, on the network, battery, available location, whether the phone is turned on, and the proper functioning of the applications. The Phone and its partners implement the necessary measures for the service to function, but cannot guarantee that a report will always be sent, received, read, or processed immediately.