Geolocation The Phone Geo - La Poste Mobile Customer
Complimentary geolocation
No credit card required.
Service included with your eligible La Poste Mobile plan, with an indicative value of €47/year. Any additional services may be subject to a separate offer.
With The Phone geolocation service, everything is done via UMAY: you can request the phone's location on demand, while your child can send an alert to their trusted contact in just a few taps.
✓ Danger alert function
✓ Geolocation service included
An extra safety net for parents and a simple way for children to send alerts, without turning the phone into a tool for constant surveillance.
By adding this service to the cart and completing my subscription, I acknowledge that I have read the General Terms and Conditions of Sale: General terms and conditions of sale
Immediate activation
Geolocation The Phone Geo - La Poste Mobile Customer
What is included
On-demand geolocation
Find your child's The Phone Geo location whenever you need to.
Enhanced localization periods
Choose the times when you would like more regular location tracking: commute to school, after-school pickup, sports activities…
Child report
Your child can send you an alert from their The Phone Géo, with the chosen reason and their available location.
Secure geolocation data
The data is processed solely to enable the geolocation service to function.
Access via the UMAY app
The service is used from UMAY, on your parent's phone.
Activation included subject to IMEI recognition
If your IMEI is recognized, the service is activated with a final amount of €0.
Safety is a two-way street.
Parent side
You can find the location of their phone when you need to, without constant tracking.
Children's side
He sends a report to his trusted contact. She is notified immediately, can take the necessary measures, and receives automated reminders if she does not respond.
How to enable geolocation
I'm entering the IMEI of my The Phone Geo
The IMEI is 15 digits long and can be found on the box label or by dialing *#06# on the phone. I enter the IMEI in the "promo code" field. If the IMEI is recognized, the service will be free of charge (reduced to €0) thanks to a 100% discount.
I'm receiving my activation code
You will receive your activation code by email within minutes. This is necessary to activate the service in the UMAY app (please check your spam folder).
I'm downloading the UMAY app
Download the UMAY app to the parent's phone. Create your account with the same email address used when ordering and enter your activation code.
I'm turning on location services
Finalize the activation in UMAY and pair your child's Geo Phone with your parent account. The pairing code can be found on the Geo Phone under Settings / UMAY Kids.
ENHANCED MONITORING PERIODS
Choose the times when you need more regular tracking
Not every time of day requires the same level of location tracking.
With enhanced location periods, you can choose the times when The Phone Géo's position is checked more regularly.
- ✓ School commute: Monday, Tuesday, Thursday, Friday · 7:45 AM – 8:30 AM
- ✓ Sports activity: Wednesday · 1:30 PM – 3:30 PM
- ✓ Return home: every evening · 4:30 PM – 5:15 PM
Outside of these periods, location tracking is not used continuously in order to preserve the phone's battery life. You can, however, request their position manually from UMAY when you need to.
The longer or more frequent these periods are, the faster the battery may drain. Focus on the times when you really need it.
Your child can alert you when they feel in danger or are experiencing a difficulty.
Report in a few clicks
Step 1
Your child is accessing the report
From the The Phone Geo screen, your child taps on the fifth petal dedicated to reporting.
Step 2
Your child is sending a report
They choose their location and the reason for their report, then send it in one motion.
After sending, The Phone Géo can suggest that your child call 112 directly or their trusted contact, if that number has been provided in UMAY.
Step 3
You are notified immediately
You will receive a notification on your phone within your UMAY account and at the email address you provided when creating your account.
In Umay, by clicking on your child's name, you will see the report appear along with their location.
Step 4
You confirm that this has been noted
With one tap, you indicate that you have seen the alert.
If the trusted contact does not acknowledge the alert, a follow-up is sent after 3 minutes, then a second one after 6 minutes (notification + email).
The alert system is a warning tool intended for parents or designated adults.
It depends in particular on the network, battery, available location, and proper functioning of the applications.
It does not replace emergency services or adult supervision.
A Child's Perspective
Simple words to express what's wrong.
To send a report, your child selects two simple pieces of information: where they are, and then what they wish to report.
Where am I
On the street
On public transport
At school
What's happening
I do not feel safe
I am being bothered or harassed
Something was taken from me
I am being hurt
Regardless of the reason, the trusted person is notified immediately and the child can also choose to call for help.
Protection, redefined
OUR COMMITMENT
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Without ongoing monitoring
You only consult the position when you need to. No continuous tracking.
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Still without hyperconnection
No browser, no social media, no apps.
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An informed child
Nothing is done behind their back: the child is informed that their parents can activate geolocation when necessary. They also know that they have, for their part, a simple way to send an alert from their phone.
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Secured geolocation data
They are processed solely to enable geolocation and reporting.
A service offered with our committed partner UMAY
A French partnership serving families
To develop The Phone Géo, we chose to partner with UMAY, the leading French app for travel safety.
For several years, ...
To develop The Phone Géo, we chose to partner with UMAY, the leading French application for travel safety.
For several years, UMAY has been assisting its users in their daily commutes with geolocation and alert tools, and a network of over 8,500 Safe Places – identified locations where anyone can find help if they feel in difficulty. Today, more than 200,000 users trust UMAY to support them during their commutes, outings, or travels.
Our meeting was an obvious fit.
On one hand, UMAY works to make travel safer. On the other, The Phone supports families who want to protect their children from the effects of hyperconnection while gradually giving them more autonomy.
We share the same conviction: technology must be useful, reassuring, and respectful of its users.
Geolocation designed differently
With The Phone Géo, we opted for on-demand geolocation.
Parents can find the phone's location when needed, without constant tracking and without turning the phone into a surveillance tool. The child is informed of this possibility and maintains a simple and calm use of their phone.
To achieve this, we developed a specific architecture adapted to The Phone ecosystem.
Our goal was clear: to maintain the promise of a protected phone, without open internet, without an app store, and without exposure to digital uses that can distract children.
We also chose a geolocation solution independent of the Google services typically used on classic smartphones. Location data is thus used exclusively to provide the service expected by families and is not used to fuel third-party advertising or commercial uses.
A first step
This partnership marks a first step between UMAY and The Phone.
We are already working on new initiatives designed to support families in their travels, digital autonomy, and daily safety.
Because helping a child grow also means allowing them to gradually gain freedom, within a framework adapted to their age.
To develop The Phone Géo, we chose to partner with UMAY, the leading French application for travel safety.
For several years, UMAY has been assisting its users in their daily commutes with geolocation and alert tools, and a network of over 8,500 Safe Places – identified locations where anyone can find help if they feel in difficulty. Today, more than 200,000 users trust UMAY to support them during their commutes, outings, or travels.
Our meeting was an obvious fit.
On one hand, UMAY works to make travel safer. On the other, The Phone supports families who want to protect their children from the effects of hyperconnection while gradually giving them more autonomy.
We share the same conviction: technology must be useful, reassuring, and respectful of its users.
Geolocation designed differently
With The Phone Géo, we opted for on-demand geolocation.
Parents can find the phone's location when needed, without constant tracking and without turning the phone into a surveillance tool. The child is informed of this possibility and maintains a simple and calm use of their phone.
To achieve this, we developed a specific architecture adapted to The Phone ecosystem.
Our goal was clear: to maintain the promise of a protected phone, without open internet, without an app store, and without exposure to digital uses that can distract children.
We also chose a geolocation solution independent of the Google services typically used on classic smartphones. Location data is thus used exclusively to provide the service expected by families and is not used to fuel third-party advertising or commercial uses.
A first step
This partnership marks a first step between UMAY and The Phone.
We are already working on new initiatives designed to support families in their travels, digital autonomy, and daily safety.
Because helping a child grow also means allowing them to gradually gain freedom, within a framework adapted to their age.
Frequently Asked Questions about the Geolocation Offer
Geolocation
Does geolocation work all the time?
Geolocation depends on several conditions: the phone must be switched on, have battery power, an active SIM card, mobile network coverage, and sufficient available data. In certain locations, particularly indoors, in basements, in parking garages, or in areas with poor coverage, the position may be less accurate, delayed, or unavailable.
Can I locate my child at any time?
You can request the location of The Phone Géo from the UMAY application whenever you need it. Outside of enhanced tracking periods, the phone is not tracked continuously in order to preserve its battery life. When a manual request is made, The Phone Géo is prompted to find the best available position.
What is the purpose of enhanced localization periods?
Enhanced location tracking periods allow you to choose the times when you want your position to be checked more frequently: the commute to school, after-school hours, sports activities, weekends, etc.
They provide a more reliable reference at important times, without requiring geolocation all day long.
Do periods of enhanced location tracking affect battery life?
Yes. The longer or more frequent the periods of enhanced location tracking, the faster the battery may drain. To preserve the battery life of The Phone Géo, we recommend that you prioritize the times when you actually need it.
Can the parent view the complete trip history?
No. The service is not intended to display a full, detailed history of the child's movements. When a location is requested or a period of continuous tracking is active, the position may move on the map. However, the application does not allow you to view a continuous history of past journeys.
How do I activate my La Poste Mobile service?
Enter your The Phone Geo IMEI as a promo code. If recognized, the service will be set to €0. You will receive a code by email, then download UMAY to complete the process.
Where can I find my IMEI?
The IMEI consists of 15 digits, found on the box label or by dialing *#06# on the phone.
I haven't received my code, what should I do?
The code is sent by email after your activation is validated. Please check your inbox, then your spam folder. If you still can't find it, please contact The Phone support so we can assist you.
Child report
How does child reporting work?
From their The Phone Géo, your child can send an alert when they feel in danger or are experiencing a difficulty. They select a predefined reason, and the phone then attempts to associate a location with the alert. If the alert is sent, the parent account receives a notification via UMAY, including the chosen reason, the available location, and the date and time.
Does reporting work without location services?
No. To send a report, The Phone Géo must be able to associate a location with the report. If the phone cannot locate itself, the report cannot be sent under the intended conditions.
What happens after a report is submitted?
Once the report has been sent, the parent account is alerted via the UMAY application. A first email followed by two reminders every 3 minutes are sent to the address associated with the UMAY account, unless the report is marked as “Acknowledged” before the reminders end. The parent can open UMAY, view the report, see the reason and the available location, and then mark it as “Acknowledged”.
Understand the role of the department
Does a report replace a call for emergency services?
No. The reporting tool is an alert mechanism intended for parents or designated adults. It does not constitute an emergency, rescue, or intervention service. After a report is sent, The Phone Géo may suggest that the child call 112 or their trusted contact, provided that a number has been correctly entered in UMAY.
Do The Phone or UMAY take action when a report is sent?
No. The Phone does not receive reports and is not involved in processing them. UMAY ensures the technical operation of the service. The parent or designated adult remains responsible for acknowledging the report and for the actions to be taken: calling the child back, contacting a trusted person, going to the location, or calling emergency services if necessary.
Can the service guarantee that a report will be received and processed immediately?
No. The service depends, in particular, on the network, battery, available location, whether the phone is switched on, and the proper functioning of the applications. The Phone and its partners implement the necessary means for the service to function, but cannot guarantee that a report will always be sent, received, read, or processed immediately.