The Phone, like its upgraded version The Phone +, is a modern touchscreen device that only allows calls and text messages, with no Internet or social media. It combines the simplicity of a basic phone with the ergonomics of a smartphone, so you can stay reachable without distractions.

No! ThePhone is for everyone: children, adults looking to disconnect, and seniors looking for a simple and secure phone. It's ideal as a first phone or a second device to stay reachable without internet.

The classic The Phone model (now sold out): a touchscreen phone with no access to the Internet or social media, featuring a clean, minimalist design. It only allows calls and SMS, and works on 2G/3G networks.

The Phone + model: keeps the same simplicity as the classic model, but with a new design, reinforced components, and 4G compatibility. It still has no Internet or social media, and only allows calls and SMS.

Unlike keypad phones, The Phone has a modern design and a touchscreen that make it attractive to both children and adults, while remaining simple and without internet.

The phone does not have a GPS chip or built-in geolocation function. This means it cannot be located directly from an app or associated service.

If you want to be able to find the device if it is lost, it is perfectly possible to use an AirTag type tag (or equivalent) to slip under the phone case.

This solution will allow you to track the phone's location using a dedicated app. Geolocation is one of the features being considered for our The Phone + model.

The dimensions of The Phone and The Phone + (width: 6.7 cm, length: 14.5 cm) are close to those of the iPhone 12 Pro, the iPhone XR and the Samsung A50.

• SAR head (use of the phone to the ear in voice conversation): limit 2 W/kg, our result 0.225 W/kg.
• SAR torso (phone carried close to the torso, for example in a jacket pocket or in a bag): limit 2 W/kg, our result 0.582 W/kg.
• SAR limb (phone pressed against a limb, for example held in the hand, carried in an armband or in a trouser pocket): limit 4 W/kg, our result 1.665 W/kg.

• SAR head (use of the phone to the ear in voice conversation): limit 2 W/kg, our result 0.456 W/kg.
• SAR torso (phone carried close to the torso, for example in a jacket pocket or in a bag): limit 2 W/kg, our result 1.671 W/kg.
• SAR limb (phone pressed against a limb, for example held in the hand, carried in an armband or in a trouser pocket): limit 4 W/kg, our result 1.671 W/kg.

The Phone Geo's SAR measurements are as follows:

• Head SAR: 0.627 W/kg, for a regulatory limit of 2 W/kg;
• Body SAR: 1.592 W/kg, for a regulatory limit of 2 W/kg;
• Limb SAR: 1.592 W/kg, for a regulatory limit of 4 W/kg.

We chose to focus The Phone on the essentials: calls and texts. Adding a camera or music player would have made it more like a smartphone, contrary to our goal of digital minimalism.
Simple features may be introduced in the future, without straying from our vision.

No. The Phone devices do not allow you to create group chats or send the same SMS simultaneously to multiple recipients.

Messages must be sent individually to each contact. The Phone also does not support messaging apps like WhatsApp, Messenger, or Snapchat.

No! The Phone (and The Phone +) being totally disconnected, it is not possible to use applications such as Pronote or Ecole directe, which we advise to consult from a family computer or tablet to avoid any distraction caused by notifications during homework.

The Phone and The Phone + use an exclusive operating system that completely prevents access to the Internet or social media. It cannot be bypassed even by the most tech-savvy users!

The Phone Geo does not provide Internet access.

It integrates a data connection, GPS, Wi-Fi, and Bluetooth to ensure certain technical functions: geolocation, association with the UMAY service, remote updates, and proper phone operation.

These components are not freely accessible to the child. The child cannot open a browser, access the web, use social networks, download applications, or freely connect to a Wi-Fi network.

The phone is compatible with geolocation, but the service is not automatically activated upon purchase.

For phones purchased on The Phone website, the service must be subscribed to separately from the "Our Services" page.

For customers who purchased The Phone Geo as part of a La Poste Mobile offer that includes geolocation, the service is included according to the terms of their plan. However, activation is still required from the path reserved for La Poste Mobile customers.

The geolocation service is offered as a monthly subscription without commitment, separate from the purchase of the phone and the mobile plan.

The applicable price is indicated on the "Our Services" page at the time of subscription. It is not necessary to subscribe to an annual plan.

If the subscription is canceled, the phone continues to function normally for calls and SMS. Only the geolocation service becomes unavailable.

La Poste Mobile customers who have geolocation included in their plan do not need to subscribe to a second geolocation subscription. They should follow the dedicated activation process.

No. Geolocation is not active by default.

The parent chooses to subscribe and then associate the phone with the service. Once the service is activated, the location is searched when the parent requests it from their UMAY application.

The Phone Géo is not designed to constantly transmit the child's movements.

The UMAY app must only be installed on the parent's smartphone.

The activation process is as follows:

1. Go to the " Our Services " page on The Phone website.
2. Subscribe to the geolocation service.
3. Check your email for your activation code or instructions.
4. Install the UMAY app on the parent's smartphone.
5. Log in or create the parent account.
6. On The Phone Geo, open the Settings menu, then Geolocation and Pairing.
7. Follow the on-screen instructions to link the phone to the parent account.

La Poste Mobile customers must use the activation page specifically designed for their offer. The phone and its eligibility are recognized during this process.

UMAY is the technology partner that allows parents to access the geolocation service from their own smartphone.

The UMAY app is not installed as a standalone application on the child's phone. It is used by the parent to request the location of the associated The Phone Géo.

The Phone Géo, on its end, has an interface limited to calls, SMS, and controlled settings.

The service is designed to link a The Phone Géo to a single parent account.

It is therefore recommended to use the account of the parent who will primarily check the phone's location, or to use the same credentials to access geolocation from two devices. The credentials for this account must not be shared with unauthorized individuals.

Future developments will soon allow The Phone Géo to be linked to two parent phones.

No. The child does not see a map and does not have a free navigation or geolocation application.

The map and position are viewed by the parent from the UMAY application installed on their own smartphone.

However, the child is informed that their phone can be located when the service has been activated. The feature is designed as an additional landmark for parents, without permanent tracking.

To transmit a position, The Phone Géo must meet several conditions:

• be switched on;
• have sufficient battery;
• contain an active SIM card;
• have a plan including 1 to 2 GB of mobile data;
• be in an area covered by the operator's network;
• be able to use the GPS, Wi-Fi, or network signals required for position estimation.

The accuracy and acquisition time may vary depending on the environment. Location may be less precise inside a building, in a parking lot, in a very dense area, or in an area with poor coverage.

If the phone is switched off, out of battery, out of network coverage, or without mobile data, a new position cannot be transmitted.

A plan including calls, SMS, and approximately 1 to 2 GB of mobile data per month is recommended for The Phone Géo.

Data is used exclusively for the phone's technical functions, such as geolocation and remote updates. It does not provide the child with internet access.

For use abroad, the plan must also include mobile data in the country concerned, and roaming must be authorized by the operator.

The data required for the service is transmitted as part of the association between The Phone Géo and the parent account UMAY.

The phone is not designed to permanently record or transmit all of the child's movements. The location is sought when the parent uses the function provided for this purpose.

Information regarding data processing, technical actors, retention periods and user rights can be found in the privacy policy applicable to The Phone Géo service and the UMAY application.

The Phone, like The Phone +, uses a nano-SIM, the standard format found in most modern smartphones. Both models are unlocked and compatible with all carriers. A simple calls-and-SMS plan is sufficient, no data plan is required.

Good news: The Phone is unlocked and works with all international carriers offering 2G or 3G coverage (nano SIM). The Phone+ works with all international carriers offering 4G coverage.

Therefore, there is no problem using it both in France and abroad, solely for calls and SMS, without needing internet access.

The Phone + is compatible with 4G. However, please note that our first model only works with a 3G SIM card in countries where the 3G network is still available. In some areas, 3G is being phased out. Check with your operator to ensure that your plan is compatible with the local network.

In France, the 3G network will remain accessible at least until the end of 2028, or even the end of 2029.

Even in countries where 3G is starting to disappear, 2G takes over and allows your phone to continue to function normally (calls, SMS, etc.).

2G will remain active for the long term because it is the technology used on various systems such as elevator alarms.

Rest assured: we are closely monitoring network developments in order to adapt to them

Yes! The Phone and The Phone + offer longer battery life than traditional smartphones, thanks to their optimized battery and the absence of Internet connectivity.

The Phone (and The Phone +) run on a proprietary operating system designed for simple, smooth, and secure use, with no Internet access. Updates may occasionally be required and can be easily performed via a Windows computer, following the instructions we provide.

All the steps for the update and the dedicated installation manual are available via this link.

Please note: the update will completely reset your phone, so be sure to back up your contacts and data before you begin.

If you have any questions or need assistance, please do not hesitate to contact us at sav@thephone.fr.

To open your phone (The Phone or The Phone +), you will find a small notch on the front of the device, at the bottom right. Simply lever it open and the phone will open easily.

Yes! You can reset your The Phone by installing the update available via this link.

This update will erase all data from your phone.

Please note that this update only applies to The Phone model and not The Phone +. We will notify you as soon as an update is available for this model.

The contact blocking feature is available on The Phone +.

However, on the first model, The Phone, the call history cannot be deleted, and contacts cannot be blocked or removed.

This was originally designed as a protective measure to give parents full access to their child’s communications, ensuring a safe and secure environment.

1. Select the contact to delete

2. Press the stylus to edit

3. Tap edit

4. Delete using the trash can icon in the bottom right corner of the screen.

5. Confirm the deletion

It is not possible to use a personal photo as wallpaper on our phones.

However, you can customise the display by choosing one of the five colours available in the “Settings” menu, then in the “Screens” submenu.

The date and time are set directly in the Settings menu.

If your The Phone is not up to date (software version 1.0.0), install the update which will allow you to access the date and time settings in the Settings menu.

The different steps and the installation manual are available here .

The PIN code cannot be changed directly from The Phone and The Phone +.

To make this change, you will need to insert your SIM card into a smartphone, then access the security settings of that phone to change the PIN code.

Once the change has been made, you will simply need to put the SIM card back in your The Phone / The Phone +: the new PIN code will then be taken into account

The Phone was designed without an internet connection, which means it is not possible to recover a forgotten password as on a regular smartphone.

To avoid any permanent lockout, it is possible to reset the password directly on the device.

This means that if someone gains access to the phone and changes the password, this change will be visible and can be easily detected.

Currently, there are no additional security or locking options available on The Phone or The Phone+. This choice was made to ensure parents have easy access while minimizing the risk of unauthorized access. A more robust locking system is under consideration for future updates

For a crash, restart The Phone / The Phone + by holding the power button for a few seconds. For a network issue, check that your SIM card is properly inserted and that the phone is set to the correct network. If the problem persists, contact your mobile operator or our customer service department at sav@thephone.fr.

The Phone, just like The Phone +, comes to you already protected, with a spare tempered glass in the box.

To replace the protective glass on your device, you have two options:

• Order directly online by following this link
  

• Visit a mobile phone store or an e-commerce website. Cases designed for the iPhone 12 Pro or Samsung A50 are perfectly compatible with The Phone (dimensions: 6.7 cm x 14.5 cm), and those for the Samsung A40 are compatible with The Phone+.

For your information, tempered glass screen protectors specifically designed for our phones will soon be available for sale directly on our website.

Each The Phone and each The Phone + comes with a transparent case designed specifically for our phones.

We also offer a reinforced Protect+ case on our website, compatible with The Phone and The Phone +: our case

Regarding compatibility with other cases, we unfortunately cannot guarantee that another model will fit perfectly.

However, the dimensions of The Phone are quite close to those of the iPhone XR, the iPhone 12 Pro or the Samsung A 50. The Samsung A 40 for the The Phone + model.

If you wish to try cases designed for these models, we recommend visiting a phone store with the following measurements: 6.7 cm wide and 14.5 cm long. This will allow you to test them directly on-site and verify compatibility before making a purchase.

To order a charger compatible with The Phone and The Phone +, go directly to the website of our authorized repairer GEEK33.

Compatible 5V 2A charging bases will soon be available for sale on our website.

If your phone is not charging, start by performing the following checks:

1. Test the cable and power adapter on another device to see if they work correctly.
2. If possible, try charging the phone with another cable, preferably the one provided, and a low-power, 5V 1A compatible charging base. Using unsuitable cables and chargers can damage the phone's battery. Fast chargers do not work on The Phone/The Phone+.
3. Remove the battery, then reinsert it. Then leave the device plugged in to charge for 30 minutes.
4. Check that the phone's charging port is clean and undamaged.

If the problem persists, please do not hesitate to contact our after-sales service: sav@thephone.fr

In the event of a broken screen or crack, these damages are unfortunately not covered by the warranty, but we can direct you to our authorized repair partner Geek33, which is QualiRépar certified and has parts specifically adapted to our phones.

You can access these services directly via this link .

If you need assistance with this process, please contact us at sav@thephone.f

For now, we have entered into an exclusive partnership with Geek33, a repairer specially trained to repair our phones and having the specific spare parts for our devices, to offer you a quality and affordable service, under warranty and out of warranty.

We plan to eventually deploy this service locally to offer you a more accessible service. We will update this section when the time comes.

Phones are designed to withstand daily use, but they are not indestructible.

Using a case and tempered glass is recommended to limit the risks associated with drops and impacts.

Conformity defects and covered technical issues are covered during the warranty period. Accidental damage, such as a broken screen, oxidation, drops, or misuse, are not covered by the warranty but may be repaired out of warranty if the phone is repairable.

The Phone, like The Phone+, is covered by a two-year warranty from the date you receive your device. For more information, please see our Terms and Conditions here.

If you have any questions or require assistance, please contact our team by email at sav@thephone.fr. We are here to help you quickly!

Due to its popularity, The Phone model is now sold out.

The Phone + is available exclusively on our official website www.thephone.fr our only sales channel. We deliver throughout the UK and Europe, with shipping costs varying by country.

For home delivery, please allow 48 to 72 business hours. For delivery to a Pickup Point, please allow 3-6 days. Our partners do their best to meet these delivery times. Please note that for international orders, this delivery time may be longer. For shipments to the United Kingdom, delivery typically takes six business days.

Due to its popularity, The Phone model is now sold out.

The price of The Phone + is listed on our website. We accept credit card payments and several secure payment methods. Please visit our product page for current prices and payment options.