Frequently Asked Questions

Do you have any questions about The Phone, customer service or more general questions? All your answers are in the FAQ!

General questions

What is The Phone?

The Phone is a phone. Simply a phone. Except that our phone has the look and ease of use of a smartphone, without the excesses: no internet or social networks. It is a modern and non-addictive means of communication, suitable for both young and old!

There are already touch-tone phones that do the job very well. Why choose The Phone?

Touchscreen phones mean something to us adults over 30, that's all we had when we got our first phones, which weren't smartphones by the way.

The first iPhone was born in 2007. All the kids who have been using phones since then have gotten used to the touch screen and don't understand why you have to press the A key 3 times to make the letter C... Could we get them to listen to music on boom boxes? Or write with a typewriter instead of a computer?

Push-button phones just aren't embraced by children and giving them one is a risk that they will become the target of ridicule and therefore keep it switched off in the bottom of their bag, thus being useless if you need to contact them.

Why choose The Phone?

The Phone is THE solution to the eternal argument between parents and children: “Put down your phone”, “No phone at the table”, “Turn off the sound”… By choosing The Phone for your children, you protect them from addiction and exposure to unwanted content.

Why not put a camera/music?

It was a difficult choice for The Phone at the beginning of our story: what features did we have to include? And the more we added, the more we realized that we were moving away from our initial goal and that we didn't want to create a half-smartphone.

So the first model is deliberately purist and focuses exclusively on what makes communication valuable: calling and writing.

To remain attractive to children a little longer and therefore further delay the age of access to the first smartphone, our models will evolve and subsequently integrate certain functionalities, without denying our origins and therefore without deviating towards what smartphones offer.

From the 6th grade onwards, children need a smartphone to access Pronote and certain homework given at school. Wouldn't the Phone be limiting?

They are very smart, the future middle school students who explain to their parents that the smartphone is "mandatory" when entering 6th grade because they will have to do their homework on Pronote ... if Pronote does require Internet access, this can very well be done on another medium: computer, tablet. At least you will be certain that they will not be disturbed during their homework by notifications from applications ...

Is The Phone a phone exclusively for children?

The Phone was designed to appeal to everyone, although the most urgent people who needed an alternative to the smartphone were children.

Any adult who wants to take some time to disconnect, in the evening, on weekends or on vacation, can have The Phone as a second phone to stay reachable in case of emergency but without being tempted by notifications or other suggestions from their smartphone.

And we are also convinced that seniors will quickly become interested in The Phone: for its ease of use and protection against cyber-scams of which they are the main victims.

The phone

Which carriers can I use my The Phone with?

The Phone is unlocked for all carriers! You can choose the plan of your choice, depending on where you are and your preferred carrier. Keep in mind that no data is required to use The Phone: an unlimited call and text plan is more than enough! The Phone also works with prepaid cards.

Does The Phone charge like other phones (USB C)?

Yes, The Phone uses a USB-C port for charging, similar to many other smartphones.

Does The Phone have better battery life than other smartphones?

Yes, The Phone is designed to offer a longer battery life than traditional smartphones thanks to its high-capacity battery, software optimizations and, above all, the fact that it will be used much less often than a smartphone. Enough to respond favorably to the anxiety that increases proportionally to the battery level that drops.

Is The Phone waterproof (IP68 standard)?

Yes, The Phone is IP68 certified, which means it is waterproof to a certain depth and can resist dust. However, it is of course strongly advised not to intentionally place it underwater.

How can I be sure that children will not be able to access the Internet or social networks?

The Phone is based on an operating system developed by us that prohibits access to the Internet and social networks. There is NO way to exit our operating system on our The Phone, even for the geekiest of your youngsters 😊

Is The Phone durable?

Yes, The Phone is designed to be rugged and durable, able to withstand daily use.

What type of SIM can be used on a The Phone?

The Phone is compatible with nano-SIM type SIM cards, like most modern smartphones.

What is the operating system of The Phone?

The Phone uses our own proprietary operating system, providing a smooth and secure user experience.

Will there be updates to do? Without internet, how to do them?

Yes, periodic software updates may be required to improve the performance and security of The Phone. To perform them without an internet connection, instructions will be provided to download the updates via a computer or other offline means.

Order & Payment

Where can I buy The Phone?

The Phone is available on the website www.thephone.fr for pre-order, open now for France and gradually from September throughout Europe.
The first phones will be delivered as early as July 2024.

If I have a problem, am I guaranteed?

Yes, The Phone comes with a standard warranty that covers manufacturing defects and technical issues for a specified period. Warranty details will be provided upon purchase.

Technical support

My The Phone crashes. What should I do?

If the issue persists, you can try restarting your phone by holding the power button for a few seconds. If the issue persists, you can contact customer support for further assistance.

I can't connect to the network. What should I do?

First, make sure your SIM card is inserted correctly and your phone is configured to connect to the correct network. If the problem persists, contact your mobile operator for assistance.